Quantum of the Seas will skip Glacier Watch due to engine issue
Customers booked on Quantum of the Seas for Alaska this season will have to forgo scheduled glacier tours.
Royal Caribbean has informed guests booked on Quantum of the Seas this season that due to “a speed restriction caused by a technical issue with one of the ship’s engines”, scheduled visits to the Dawes Glacier have been cancelled. .
So far, cruises on August 1, 8 and 15 are impacted.
Dawes Glacier is famous for its 600-foot-high, half-mile-wide active ice cap. This is one of the highlights of an Alaskan cruise.
Royal Caribbean has not disclosed what exactly the engine problem is.
Quantum of the Seas operates 7-night cruises to Alaska from Seattle.
Although the engine problem is not a major problem, it will require the routes to be adjusted. Mainly, Royal Caribbean has adjusted some arrival and departure times in Alaska and British Columbia.
“As a result, we have changed our visit to Skagway, Alaska to Ketchikan, Alaska on Wednesday, rescheduled our visit to Sitka, Alaska to Thursday, and will no longer be visiting Endicott Arm & Dawes Glacier on Friday. We are terribly sorry for any inconvenience caused by this, but the safety and comfort of our guests and crew is always our top priority.”
Depending on the route, schedules and ports of call are adjusted, such as dropping Skagway or replacing it with Ketchikan.
The cruise line is offering compensation due to the loss of Endicott Arm & Dawes Glacier from the itinerary.
- US$75 for inside and ocean view staterooms
- $100 USD for balcony staterooms
- $200 for suites
If you have any remaining amount left at the end of the cruise, it will be refunded to the saved card.
Cruise ship propulsion problems are not uncommon
Although troubling, engine problems are not unheard of in the industry.
In the past few years alone, Allure of the Seas and Oasis of the Seas have had engine issues that have limited their speed. Allure in particular had propulsion issues in 2019, 2017 and 2013.
Another Quantum-class ship, Anthem of the Seas, had an issue with its azipod in 2016.
It is important to note that a propulsion problem is not a safety problem for passengers sailing.
No one is ever happy when a planned port call has to be cancelled, and cruise fans have shared their dismay on the RoyalCaribbeanBlog forums.
smokeybandit wrote: “I wonder what the decision point was between canceling a couples cruise to fix the issue and cutting out one of the most wanted aspects of an Alaskan cruise and the distribution of OBC to navigate with a failed engine.”
Tom Trudnowski thinks giving up a visit to the glacier removes the main appeal of an Alaskan cruise, “the only reason you pretty much book an Alaskan cruise is to walk the inside passage and see the glaciers, everything else is secondary, if not important at all.”
DAlt acknowledged this problem as something that can happen to any sail, “These things happen. Mechanical equipment needs fixing from time to time and they can’t always predict when something is going to fail.”